Last Updated: 28 August 2026

Intelect Elemech Company Pvt. Ltd., operating under the brand name IEC LIFTS (“IEC LIFTS”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit www.ieclifts.com, contact us through our website, submit an enquiry or lead form, contact us through WhatsApp or other communication channels, or interact with our advertisements, including Google Ads.

By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About IEC LIFTS

IEC LIFTS is a brand owned by Intelect Elemech Company Pvt. Ltd. We provide elevator and lift solutions, including customized residential lifts, home lifts, villa lifts, bungalow lifts, passenger lifts, goods lifts, dumbwaiters and other specialized lift solutions.

We also offer certain products through authorized distribution arrangements with third-party manufacturers or product owners. Where applicable, such products remain the property or product offering of their respective manufacturers or owners.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you provide directly

When you submit an enquiry, request a quotation, contact us or complete a lead form, we may collect:

• Name
• Mobile/telephone number
• Email address
• City, location or project location
• Property type, such as bungalow, villa, duplex, apartment or other property
• Lift requirements and preferences
• Project stage or expected installation timeline
• Information you voluntarily provide regarding your property or lift requirements
• Any other information you choose to provide to us

You are not required to provide more information than is reasonably necessary for us to respond to your enquiry.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services enabled on our website. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate geographic information
• Referring website or advertising source
• Date and time of visits
• Website usage and interaction information

This information may be collected through cookies, analytics tools, advertising technologies and similar technologies.

3. Information Collected Through Google Ads

IEC LIFTS may advertise its products and services through Google Ads, including Google Search campaigns.

When you interact with an IEC LIFTS advertisement, you may be directed to our website or presented with a Google-hosted lead form.

If you voluntarily submit information through a Google Ads lead form, Google may collect and process the information you provide on our behalf or as part of its advertising services. The information may be made available to IEC LIFTS so that we can respond to your enquiry.

The information collected through our Google Ads lead forms may include your name, telephone number, email address, city/location and information relating to your lift requirements.

We use this information for the purposes described in this Privacy Policy.

Google’s own privacy practices may also apply to information processed by Google. You can review Google’s privacy policy on Google’s website.

4. How We Use Your Information

We may use the information we collect for purposes including:

• Responding to enquiries and requests for information
• Contacting you regarding your home, villa or bungalow lift requirements
• Providing quotations and proposals
• Understanding your project requirements
• Arranging site visits, surveys or consultations
• Recommending appropriate lift products or solutions
• Providing information about IEC LIFTS products and services
• Responding to requests made through Google Ads, WhatsApp, email, telephone or our website
• Improving our products, services and customer experience
• Measuring and improving the effectiveness of our advertising campaigns
• Managing and maintaining our website
• Preventing fraud, misuse or security incidents
• Maintaining business and customer records
• Complying with applicable legal and regulatory obligations

Where permitted by applicable law, we may also contact you regarding products, services or offers that we believe may be relevant to your enquiry.

You may request that we stop sending promotional communications to you.

5. How We Share Your Information

We do not sell your personal information to third parties.

We may share information where reasonably necessary with:

• Employees and authorized representatives of IEC LIFTS
• Authorized dealers, distributors, contractors or service providers involved in responding to your enquiry
• Technology and website service providers
• Customer relationship management (CRM) or lead-management service providers
• Advertising and analytics service providers
• Communication providers, including email, telephone or messaging platforms
• Professional advisers, such as legal, accounting or compliance professionals
• Government authorities, regulators or law-enforcement agencies where required by law
• A successor entity in connection with a merger, restructuring, sale or transfer of business assets

Any sharing of information is intended to be limited to what is reasonably necessary for the relevant purpose.

6. WhatsApp and Other Communication Channels

If you choose to contact IEC LIFTS through WhatsApp, telephone, email or another third-party communication platform, your interaction may also be subject to that platform’s own privacy policy and terms.

Information that you voluntarily provide to IEC LIFTS through these channels may be used to respond to your enquiry and provide relevant products or services.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Understand how visitors use our website
• Improve website performance
• Remember preferences
• Measure advertising and marketing performance
• Understand which advertisements or campaigns generate enquiries

Third-party services used on our website may also place or access cookies or similar technologies in accordance with their own policies.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

Where legally required, we will seek appropriate consent before using cookies or similar technologies for purposes that require consent.

8. Google Analytics and Advertising Technologies

IEC LIFTS may use analytics and advertising technologies provided by third parties, including Google, to understand website traffic, measure advertising performance and improve our marketing.

These technologies may collect information about interactions with our website or advertisements.

Where applicable, such technologies may use cookies or similar identifiers.

We do not intentionally submit personal information such as your name, telephone number or email address to Google through advertising or analytics URLs.3

9. Lead Qualification and Follow-Up

When you submit an enquiry, IEC LIFTS may contact you by telephone, email, WhatsApp or other communication methods using the contact details you provided.

We may ask additional questions about your project, including:

• Property type
• Number of floors
• Approximate lift travel
• Available space
• Construction status
• Desired installation timeline
• Preferred lift type
• Other technical or design requirements

This information helps us determine the appropriate lift solution and prepare an accurate quotation.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing customer relationships, fulfilling contractual or business requirements, maintaining appropriate records and complying with applicable legal obligations.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and business record-retention requirements.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about the personal data we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of personal information where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting restriction of certain processing where applicable
• Opting out of promotional communications
• Raising a concern or complaint regarding our handling of your personal information

To exercise an applicable right or make a privacy-related request, please contact us using the details provided in the “Contact Us” section below.

We may need to verify your identity before processing certain requests.

13. Marketing Communications

If you provide your contact information to IEC LIFTS, we may contact you regarding your enquiry, quotation, site visit, installation requirements, or related services.

Where permitted by applicable law, we may also send promotional or marketing communications.

You may request that we stop sending promotional communications at any time by contacting us or by using any unsubscribe mechanism provided in the communication.

Please note that even if you opt out of marketing communications, we may continue to contact you where necessary to respond to an enquiry, provide a service, complete a transaction, or comply with legal obligations.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, communication services or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing them with personal information.

15. Children’s Privacy

Our website and services are intended for general audiences and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

16. International Data Processing

Some of our technology, advertising, analytics, communication or service providers may process information on servers or systems located outside India.

Where personal information is processed or transferred outside India, we will take steps required by applicable law and applicable contractual or organizational safeguards.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

18. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Intelect Elemech Company Pvt. Ltd. (IEC LIFTS)
Website: www.ieclifts.com

Email: info@ieclifts.com

Telephone: 9763724632

Registered/Office Address: Sr. No. 82/8, Bajirao Dhawade Industrial Estate, nr. Vidyut Control, Shivane, Pune, Maharashtra 411023

We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.

19.Consent

By voluntarily submitting your personal information through our website, Google Ads lead forms, WhatsApp, email, telephone or other enquiry channels, you acknowledge that you have read this Privacy Policy and understand how IEC LIFTS may collect and use your information for the purposes described above.

Where applicable law requires specific consent for a particular processing activity, IEC LIFTS will obtain such consent in the manner required by law.